Shipping policy

SHIPPING CHARGES

Shipping charges will not be reimbursed in case of refund. 

All items shipped directly from Pakistan are exceptional and cannot be returned or exchanged. Custom stitched collections are non-returnable.

PN: Exchange Cap Once in a order. 

Please allow up to 15-20 days for this to be processed from the day return being received. 

Please also note that items must be returned with all barcode tags and labels intact. The item being returned must be in re-sellable condition and must qualify for return.  We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

In case of quality issue identified while dispatching the order, we will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order.

CANCELLATION

To cancel your order please whatsapp our customer care team at: +447300998338. You may cancel your order any time before the order has been packed for delivery. Once a product is shipped, the “Exchange & Returns Policy” will apply and cannot be cancelled. Please note the customer service takes approximately 48hours to reply, if the order is dispatched before they read the message then it can not be stopped.